Action Yes No
Step 1
Check the media condition. Load new, dry, recommended media.
Reprint the defective image.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check the toner level, and if necessary, replace the print cartridge.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the laser beam route and the printhead assembly window.
Make sure that the route is free of debris and the glass window is
free of contamination.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the transfer roll assembly for contamination and wear, and
if necessary, replace the transfer roll assembly. Go to
“Transfer roll
assembly removal” on page 351.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the printhead assembly for proper installation. Go to
“Printhead assembly removal” on page 377.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Spots check
ABC
DEF
Leading edge
Trailing edge
7462
Diagnostic information
53
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