Defective or full Flash service check
Action Yes No
Step 1
Check the flash memory card for damage, and replace if necessary.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Upgrade to a larger capacity flash memory card.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Network software eror service check
Action Yes No
Upgrade the network firmware in the printer or print server.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Network service check
Note: Before starting this service check, print out the network setup page. This page is found under
Menu > Reports > Network Settings. Consult the network administrator to verify that the physical and
wireless network settings displayed on the network settings page for the device are properly
configured. If a wireless network is used, then verify that the printer is in range of the host computer or
wireless access point, and there is no electronic interference. Have the network administrator verify that
the device is using the correct SSID, and wireless security protocols. For more network troubleshooting
information, consult the Lexmark Network Setup Guide.
Actions Yes No
Step 1
If the device is physically connected to the network, make sure that
the Ethernet cable is properly connected on both ends.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Make sure that the printer status under Printers and Faxes on the
host computer is set to online. Delete all print jobs in the print
queue.
Does the problem remain?
Go to step 3. The problem is
solved.
7462
Diagnostic information
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