Actions Yes No
Step 3
Make sure that the IP address displayed on the network settings
page match the IP address in the port of the drivers using the
printer.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Make sure that the printer uses a static IP address on a network.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Make sure that the first two segments of the IP address is 169.254.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
POR the printer.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Reset the address on the printer to match the IP address on the
driver.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
a Contact the network administrator to verify that the printer and
PC’s IP address have identical subnet addresses.
b If necessary, assign a unique IP address to the printer using the
subnet address provided by the network administrator. Make
sure that the printer IP address matches that of the printer
driver.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Replace the Ethernet cable.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Consult the network administrator to verify that the network drop
for activity is functioning properly.
Does the problem remain?
Go to step 11. The problem is
solved.
7462
Diagnostic information
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