Actions Yes No
Step 11
Replace the system card. Go to
“System card assembly removal”
on page 321.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Step 12
If the printer is connected to a wireless network, make sure that
the printer is using the same wireless network as the other devices.
Does the problem remain?
Go to step 13. The problem is
solved.
Step 13
Make sure that the printer is assigned to the correct wireless
network.
Does the problem remain?
Go to step 14. The problem is
solved.
Step 14
Make sure that the wireless card is properly seated on the
controller board.
Does the problem remain?
Go to step 15. The problem is
solved.
Step 15
Check the attached antenna for any damages, and if necessary,
replace the antenna. Make sure that the antenna is properly
connected to the wireless card.
Does the problem remain?
Go to step 16. The problem is
solved.
Step 16
Check pin 6 for +3.3V and pin 5 for +5V on connector [x] of the
controller board. Make sure that pins 1 and 4 are GND, and that the
voltaghes and GNDs are correct.
Does the problem remain?
Go to step 17. The problem is
solved.
Step 17
Replace the wireless card.
Does the problem remain?
Go to step 18. The problem is
solved.
Step 18
Replace the system card. Go to
“System card assembly removal”
on page 321.
Does the problem remain?
Contact the next
level of support.
Contact the next
level of support.
7462
Diagnostic information
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