Action Yes No
Step 3
Replace the right tamper motor assembly. Go to
“MFP stapler
assembly tamper drive motor assembly removal” on page 492.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Replace the sensor (tamper HP). Go to
“Sensor (MFP stapler
assembly tamper HP left and right) removal” on page 498.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Replace the output option.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
28y paper jams
280–282 paper jams
1 To uc h Status/Supplies to identify the location of the jam.
2 Pull down the StapleSmart finisher door.
3 Remove the jammed paper.
4 Close the StapleSmart finisher door.
5 Touc h Continue.
7462
Diagnostic information
148