Action Yes No
Step 3
Check the media condition. Load new, dry, recommended media.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the heat roll and pressure roll. Remove, and then reinstall
the fuser unit assembly.
CAUTION—HOT SURFACE: Allow the fuser unit assembly
to cool down
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Replace the fuser unit assembly. Go to
“Fuser unit assembly
removal” on page 373.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Check the LVPS card assembly for proper connection, and if
necessary, replace the connection.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Replace the LVPS card assembly. Go to
“LVPS card assembly
removal” on page 328.
Contact the next
level of support.
The problem is
solved.
Paper jams
• “Avoiding jams” on page 60
• “Understanding jam messages and locations” on page 61
• “200-201 paper jams” on page 62
• “202-203 paper jams” on page 85
• “230 paper jams” on page 98
• “231-239 paper jams” on page 107
• “241-245 paper jams” on page 117
• “250 paper jams” on page 133
• “260 paper jams” on page 134
• “27y paper jams” on page 139
• “28y paper jams” on page 148
• “29y paper jams” on page 164
7462
Diagnostic information
59
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