241-245 paper jams
240–249 paper jams
1 To uc h Status/Supplies to identify the location of the jam.
2 Pull the standard tray out.
3 Remove any jammed paper, and then close the tray.
4 To uc h Continue.
5 If the jam message persists, then pull out any optional trays.
6 Remove the jammed paper, and then insert the trays.
7 To uc h Continue.
241 error messages
Error code Description Action
241.00 Media tray 1 area jam
The media is jammed in the media tray 1 area.
Go to
“Tray area jam service check” on
page 127.
241.01 Pick motor control failure (media tray 1)
The pick motor does not reach the proper
operating speed at the specified time.
Go to
“Tray pick motor load error service
check” on page 129
7462
Diagnostic information
117
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