Lexmark 7462 series - Page 116

External duplex assembly error (external duplex) service check
Action Yes No
Step 1
Remove all media present in the media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Reinstall all media properly.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Remove obstructions in the media path.
Does the problem remain?
Go to step 4. Problem is solved.
Step 4
Reinstall the external duplex assembly properly.
Does the problem remain?
Go to step 5. Problem is solved.
Step 5
Open and then close the rear door of the external duplex.
Does the problem remain?
Go to step 6. Problem is solved.
Step 6
Check all cable connections on the external duplex assembly, and
if necessary, replace the connections.
Does the problem remain?
Go to step 7. Problem is solved.
Step 7
Check the external duplex assembly for damage, and if necessary,
replace the external duplex assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
7462
Diagnostic information
116