Hard drive installation service check
Action Yes No
Remove, and then reinstall the hard drive.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (scanner HP) service check
Action Yes No
Step 1
Check the sensor (scanner HP) for proper installation, and if
necessary, reinstall the sensor.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check the sensor (scanner HP) for proper operation.
a Enter the Diagnostic mode.
b Select Scanner tests > Sensor tests.
c Observe the line item, “Scanner HP.”
Does the display on the operator panel change every time the
sensing area of the sensor is interrupted or blocked?
Go to step 3. Go to step 4.
Step 3
Check the sensor (scanner HP) for proper connection.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Replace the sensor (scanner HP). Go to
“Sensor (scanner HP)
assembly with bracket removal” on page 517.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
9yy errors
Procedure before starting the 9yy service checks
You will need to retrieve certain information. This information will aid your next level of support in diagnosing
the problem before replacing the controller board.
Warning—Potential Damage: Do not replace the controller board unless directed by your next level of
support.
1 Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2 Collect the settings from the menu settings page.
3 Collect information from the user.
7462
Diagnostic information
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