Action Yes No
Step 7
Replace the output option.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (mailbox empty) lingering jam service check
Action Yes No
Step 1
Make sure that the output option is properly installed.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Make sure that the media path between the base machine and the
output option is free from any obstructions.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the sensor (mailbox empty) for proper operation.
a Enter the Diagnostics menu, and then navigate to:
Output bin tests > Sensor test > Output bin [x]
b Observe the line item, “mailbox empty.”
Does the display on the operator panel change every time the
sensing area of the sensor is interrupted or blocked?
Go to step 6. Go to step 4.
Step 4
a Check the sensor (mailbox empty) for proper connection.
b Replace the connection, if necessary.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Replace the sensor (mailbox empty). Go to
“4-bin mailbox
assembly sensor (mailbox empty) removal” on page 398.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Perform a print test using the option.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Replace the output option.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
7462
Diagnostic information
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