Action Yes No
Step 7
a Check the ADF feed drive motor assembly for proper
connection.
b Replace the connection, if necessary.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Replace the ADF feed drive motor assembly. Go to
“ADF feed drive
motor assembly removal” on page 551.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Place an undamaged document in the ADF, and then perform an
ADF test.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Replace the ADF controller card assembly. Go to
“ADF controller
card removal” on page 541.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
Perform a print test using the ADF.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (ADF 1st scan) static jam service check
Action Yes No
Step 1
Check and remove any media or media fragments from the media
path.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check the sensor (ADF 1st scan) for proper operation.
a Enter the Diagnostics menu.
b Select SCANNER TESTS > Sensor Tests.
c Observe the line, “sensor (ADF 1st scan).”
Does the display on the operator panel change every time the
sensing area of the sensor is interrupted or blocked?
Go to step 5. Go to step 3.
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Diagnostic information
173
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