Name: Ruckus Wireless Virtual SmartZone High Scale
Brand: Ruckus Wireless
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Supporting SmartZone 3.6

MESSAGE REFERENCE GUIDE

Ruckus SmartCell Gateway 200

Virtual SmartZone High Scale and SmartZone

300

Alarm and Event Reference Guide

Part Number: 800-71565-001 Rev A

Publication Date: November 2017

Table of Contents3
Preface21
- Document Conventions21
  - Notes, Cautions, and Warnings21
- Command Syntax Conventions21
- Document Feedback22
- Ruckus Product Documentation Resources22
- Online Training Resources22
- Contacting Ruckus Customer Services and Support23
About this Guide25
- Introduction25
- Terminology25
Revision History29
- Smartzone Version 3.629
  - New Events in Release 3.629
- Smartzone Version 3.5.129
  - New Event29
- Smartzone Version 3.530
- Smartzone Version 3.4.132
- Smartzone Version 3.432
- Smartzone Version 3.2.133
- Smartzone Version 3.233
- Smartzone Version 3.1.136
- Ruckos Version 3.137
- Ruckos Version 3.043
Alarm and Event Management53
- Overview53
Alarm Types57
- Introduction57
- Accounting Alarms57
  - Accounting Server Not Reachable58
  - Accounting Failed over to Secondary58
  - Accounting Fallback to Primary58
  - Accounting Alarms58
  - AP Accounting Message Mandatory Parameter Missing59
  - AP Accounting Message Decode Failed60
  - AP Account Message Drop While no Accounting Start Message60
  - Unauthorized Coa/DM Message Dropped61
- AP Authentication Alarms61
  - RADIUS Server Unreachable62
  - LDAP Server Unreachable62
  - AD Server Unreachable62
  - Wechat ESP Authentication Server Unreachable63
  - Wechat ESP Authentication Server Unresolvable63
  - Wechat ESP DNAT Server Unreachable64
  - Wechat ESP DNAT Server Unresolvable64
- AP Communication Alarms65
  - AP Rejected65
  - AP Configuration Update Failed65
  - AP Swap Model Mismatched66
  - AP Pre-Provision Model Mismatched66
  - AP Firmware Update Failed66
  - AP Communication Alarms66
  - AP WLAN Oversubscribed67
  - AP Join Zone Failed67
- AP LBS Alarms68
  - No LS Responses68
  - LS Authentication Failure68
  - AP Failed to Connect to LS69
- AP State Change Alarms69
  - AP Rebooted by System70
  - AP Disconnected70
  - AP Deleted70
  - AP Cable Modem Interface down71
  - AP DHCP Service Failure71
  - AP NAT Failure72
- Authentication Alarms72
  - Authentication Server Not Reachable72
  - Authentication Failed over to Secondary73
  - Authentication Fallback to Primary73
  - AD/LDAP Connectivity Failure74
  - Bind Fails with AD/LDAP74
  - Bind Success with LDAP, but Unable to Find Clear Text Password for the User75
  - RADIUS Fails to Connect to AD NPS Server75
  - RADIUS Fails to Authenticate with AD NPS Server76
  - Fails to Establish TLS Tunnel with AD/LDAP76
- Control and Data Plane Interface Alarms77
  - Gtpmanager (DP) Disconnected77
- Cluster Alarms78
  - New Node Failed to Join78
  - Node Removal Failed79
  - Node out of Service79
  - Cluster in Maintenance State80
  - Cluster Backup Failed80
  - Cluster Restore Failed81
  - Cluster Upgrade Failed81
  - Cluster Application Stopped82
  - Node Bond Interface down82
  - Node Physical Interface down83
  - Cluster Node Rebooted83
  - Cluster Node Shut down83
  - Disk Usage Exceed Threshold84
  - Cluster out of Service84
  - Cluster Upload AP Firmware Failed85
  - Cluster Add AP Firmware Failed85
  - Unsync NTP Time85
  - Cluster Upload KSP File Failed86
  - Configuration Backup Failed86
  - Configuration Restore Failed86
- Configuration Alarms87
  - Zone Configuration Preparation Failed87
  - AP Configuration Generation Failed87
  - End-Of-Life AP Model Detected88
  - VLAN Configuration Mismatch on Non DHCP/NAT WLAN88
  - VLAN Configuration Mismatch on DHCP/NAT WLAN89
- Data Plane Alarms90
  - Data Plane Configuration Update Failed90
  - Data Plane Disconnected91
  - Data Plane Physical Interface down91
  - Data Plane Rebooted91
  - Data Plane Packet Pool Is under Low Water Mark92
  - Data Plane Packet Pool Is under Critical Low Water Mark92
  - Data Plane Core Dead92
  - Data Plane Process Restarted93
  - Data Plane License Is Not Enough93
  - Data Plane Upgrade Failed94
  - Data Plane of Data Center Side Fails to Connect to the CALEA Server94
  - Data Plane Fails to Connects to the Other Data Plane95
  - Data Plane DHCP IP Pool Usage Rate Is 100 Percent95
- GA Interface Alarms95
  - Connection to CGF Failed96
  - CDR Transfer Failed96
  - CDR Generation Failed97
- Gn/S2A Interface Alarms97
  - GGSN Restarted98
  - GGSN Not Reachable98
  - GGSN Not Resolved98
  - Gn/S2A Interface Alarms98
  - PDNGW Could Not be Resolved99
  - PDNGW Version Not Supported99
  - Associated PDNGW down100
  - Create Session Response Failed100
  - Decode Failed101
  - Modify Bearer Response Failed101
  - Delete Session Response Failed101
  - Delete Bearer Request Failed102
  - Update Bearer Request Failed102
  - CGF Server Not Configured103
- GR Interface Alarms103
  - Destination Not Reachable103
  - App Server down104
  - App Server Inactive104
  - Association Establishment Failed105
  - Association down105
  - Outbound Routing Failure106
  - DID Allocation Failure106
- IPMI Alarms107
  - Ipmivoltage108
  - Ipmithempbb109
  - Ipmithempfp109
  - Ipmithempioh110
  - Ipmithempmemp110
  - Ipmithempps111
  - Ipmithempp111
  - Ipmithemphsbp111
  - Ipmifan112
  - Ipmipower112
  - Ipmicurrent113
  - Ipmifanstatus113
  - Ipmipsstatus113
  - Ipmidrvstatus114
- Licensing Alarms114
  - TTG Session Critical Threshold115
  - TTG Session License Exhausted115
  - License Going to Expire115
  - Insufficient License Capacity116
- Pmipv6 Alarms116
  - Config Update Failed116
  - LMA ICMP Unreachable117
  - LMA Failed over117
  - DHCP Connection Lost118
- SCI Alarms118
  - Connect to SCI Failure118
  - SCI Has Been Disabled119
  - SCI and FTP Have Been Disabled119
- Session Alarms120
  - Binding Failed120
- STA Interface Alarms120
  - STA Authentication Failed Transport down121
  - STA Authentication Failed Failure Response121
  - STA Authentication Failed Decode Failure121
  - STA Re-Authorization Failed122
  - STA Response Timer Expired122
  - Retransmission Exhausted123
- System Alarms123
  - No LS Responses124
  - LS Authentication Failure124
  - Produce.short.name} Failed to Connect to LS125
  - Syslog Server Unreachable125
  - CSV Export FTP Maximum Retry126
  - CSV Export Disk Threshold Exceeded126
  - CSV Export Disk Max Capacity Reached126
  - Process Restart127
  - Service Unavailable127
  - Keepalive Failure127
  - Resource Unavailable128
  - HIP Failed over128
  - Diameter Initialization Error129
  - Diameter Peer Transport Failure129
  - Diameter CER Error130
  - Diameter Peer Add Error130
  - Diameter Peer Remove Successful131
  - Diameter Realm Entry Error131
  - Diameter Failover to Alternate Peer132
  - Diameter Fail Back to Peer132
  - Diameter CEA Unknown Peer133
  - Diameter no Common Application133
  - Process Initiated134
  - Pmipv6 Unavailable134
  - Memory Allocation Failed134
  - The Last One Data Plane Is Disconnected Zone Affinity Profile Alarm135
- Threshold Alarms135
  - CPU Threshold Exceeded136
  - Memory Threshold Exceeded136
  - Disk Usage Threshold Exceeded137
  - License Threshold Exceeded137
  - Rate Limit for TOR Surpassed137
  - The Number of Users Exceeded Its Limit138
  - The Number of Devices Exceeded Its Limit138
- Tunnel Alarms - Access Point139
  - AP Softgre Gateway Not Reachable139
  - AP Is Disconnected from Secure Gateway139
  - AP Secure Gateway Association Failure140
Events Types141
- 3Rd Party Access Point Events141
  - 3Rd Party AP Connected141
- Accounting Events142
- AP Authentication Events149
- AP Communication Events154
- AP LBS Events162
- AP Mesh Events165
- AP State Change Events172
- AP USB Events189
  - AP USB Software Package Downloaded189
  - AP USB Software Package Download Failed189
- Authentication Events189
- Authorization Events197
- Control and Data Plane Interface200
- Client Events203
- Cluster Events218
Cluster in Maintenance State221
Cluster Back in Service221
Cluster Backup Completed222
Cluster Backup Failed222
Cluster Restore Completed222
Cluster Restore Failed223
Cluster Node Upgrade Completed223
Entire Cluster Upgraded Successfully223
Cluster Upgrade Failed224
Cluster Application Stopped224
Cluster Application Started224
Cluster Backup Started225
Cluster Upgrade Started225
Cluster Leader Changed225
Node Bond Interface down225
Node Bond Interface up226
Node IP Address Changed226
Node Physical Interface down226
Node Physical Interface up227
Cluster Node Rebooted227
NTP Time Synchronized227
Cluster Node Shutdown228
Cluster Upload Started228
Cluster Upload Completed228
Cluster Upload Failed228
SSH Tunnel Switched229
Cluster Remove Node Started229
Node Back in Service229
Disk Usage Exceed Threshold230
Cluster out of Service230
Initiated Moving Aps in Node to a New Cluster230
Cluster Upload Vsz-D Firmware Started231
Cluster Upload Vsz-D Firmware Completed231
Cluster Upload Vsz-D Firmware Failed231
Cluster Upload AP Firmware Started232
Cluster Upload AP Firmware Completed232
Cluster Upload AP Firmware Failed232
Cluster Add AP Firmware Started232
Cluster Add AP Firmware Completed233
Cluster Add AP Firmware Failed233
Cluster Name Is Changed233
Unsync NTP Time234
Cluster Upload KSP File Started234
Cluster Upload KSP File Completed234
Cluster Upload KSP File Failed235
Configuration Backup Started235
Configuration Backup Succeeded235
Configuration Backup Failed235
Configuration Restore Succeeded236
Configuration Restore Failed236
- AP Certificate Expired236
- AP Certificate Updated237
- Configuration Restore Started237
- Upgrade Sstable Failed237
- Reindex Elastic Search Finished238
- Initiated Aps Contact APR238
- All Nodes Back in Service238
- Not Management Service Ready238
- Management Service Ready239
- Configuration Sync Failed239
- Node Ipv6 Address Added239
- Node Ipv6 Address Deleted240
- Configuration Events240
  - Configuration Updated240
  - Configuration Update Failed241
  - Configuration Receive Failed241
  - Incorrect Flat File Configuration241
  - Zone Configuration Preparation Failed242
  - AP Configuration Generation Failed242
  - End-Of-Life AP Model Detected242
  - VLAN Configuration Mismatch on Non-DHCP/NAT WLAN243
  - VLAN Configuration Mismatch on DHCP/NAT WLAN243
- Data Plane Events243
  - Data Plane Discovered244
  - Data Plane Discovery Failed244
  - Data Plane Configuration Updated245
  - Data Plane Configuration Update Failed245
  - Data Plane Rebooted245
  - Data Plane Heartbeat Lost245
  - Data Plane IP Address Updated246
  - Data Plane Updated to a New Control Plane246
  - Data Plane Status Update Failed246
  - Data Plane Statistics Update Failed247
  - Data Plane Connected247
  - Data Plane Disconnected247
  - Data Plane Physical Interface down247
  - Data Plane Physical Interface up248
  - Data Plane Packet Pool Is under Low Water Mark248
  - Data Plane Packet Pool Is under Critical Low Water Mark248
  - Data Plane Packet Pool Is above High Water Mark249
  - Data Plane Core Dead249
  - Data Plane Process Restarted249
  - Data Plane Discovery Succeeded250
  - Data Plane Managed250
  - Data Plane Deleted250
  - Data Plane License Is Not Enough251
  - Data Plane Upgrade Started251
  - Data Plane Upgrading251
  - Data Plane Upgrade Succeeded251
  - Data Plane Upgrade Failed252
  - Data Plane of Data Center Side Successfully Connects to the CALEA Server252
  - Data Plane of Data Center Side Fails to Connect to the CALEA Server252
  - Data Plane of Data Center Side Disconnects to CALEA Server253
  - Data Plane Successfully Connects to the Other Data Plane253
  - Data Plane Fails to Connect to the Other Data Plane254
  - Data Plane Disconnects to the Other Data Plane254
  - Start CALEA Mirroring Client in Data Plane254
  - Stop CALEA Mirroring Client in Data Plane255
  - Data Plane DHCP IP Pool Usage Rate Is 100 Percent255
  - Data Plane DHCP IP Pool Usage Rate Is 80 Percent255
- DHCP Events256
  - DHCP Inform Received256
  - DHCP Dcln Received256
- GA Interface Events257
  - Connection to CGF Failed257
  - CGF Keepalive Not Responded257
  - CDR Transfer Succeeded258
  - CDR Transfer Failed258
  - CDR Generation Failed258
- Gn/S2A Interface Events259
  - GGSN Restarted259
  - GGSN Not Reachable260
  - Echo Response Not Received260
  - GGSN Not Resolved260
  - PDP Context Established261
  - PDP Create Failed261
  - PDP Update by HLR Succeeded261
  - PDP Update by HLR Failed262
  - PDP Update by Roaming Succeeded262
  - PDP Update by Roaming Failed262
  - PDP Update by GGSN Succeeded263
  - PDP Update by GGSN Failed263
  - PDP Delete by TTG Succeeded263
  - PDP Delete by TTG Failed264
  - PDP Delete by GGSN Succeeded264
  - PDP Delete by GGSN Failed265
  - IP Assigned265
  - IP Not Assigned265
  - Unknown UE266
  - PDP Update Success COA266
  - PDP Update Fail COA266
  - PDNGW Could Not be Resolved267
  - PDNGW Version Not Supported267
  - Associated PDNGW down267
  - Create Session Response Failed268
  - Decode Failed268
  - Modify Bearer Response Failed269
  - Delete Session Response Failed269
  - Delete Bearer Request Failed269
  - Update Bearer Request Failed270
  - CGF Server Not Configured270
- Gr Interface Event270
  - Destination Not Reachable271
  - Destination Available271
  - App Server down272
  - App Server Inactive272
  - App Server Active272
  - Association Establishment Failed273
  - Association down273
  - Association up273
  - Send Auth Info Success274
  - Auth Info Sending Failed274
  - GPRS Location Update Succeeded274
  - GPRS Location Update Failed274
  - Insert Sub Data Success275
  - Insert Sub Data Failed275
  - Outbound Routing Failure275
  - DID Allocation Failure276
  - Restore Data Success276
  - Restore Data Failed276
- IPMI Events277
  - Ipmivoltage277
  - Ipmithempbb278
  - Ipmithempfp278
  - Ipmithempioh278
  - Ipmithempmemp279
  - Ipmithempps279
  - Ipmithempp279
  - Ipmithemphsbp280
  - Ipmifan280
  - Ipmipower280
  - Ipmicurrent281
  - Ipmifanstatus281
  - Ipmipsstatus281
  - Ipmidrvstatus282
  - Ipmirevotage282
  - Ipmirethempbb282
  - Ipmirethempfp283
  - Ipmirethempioh283
  - Ipmirethempmemp283
  - Ipmirethempps283
  - Ipmirethempp284
  - Ipmirethemphsbp284
  - Ipmirefan284
  - Ipmirepower285
  - Ipmirecurrent285
  - Ipmirefanstatus285
  - Ipmirepsstatus286
  - Ipmiredrvstatus286
- Licensing Interface Events286
  - TTG Session Warning Threshold287
  - TTG Session Major Threshold287
  - TTG Session Critical Threshold287
  - TTG Session License Exhausted288
  - License Sync Succeeded288
  - License Sync Failed288
  - License Import Succeeded289
  - License Import Failed289
  - License Data Changed289
  - License Going to Expire289
  - Insufficient License Capacity290
- Location Delivery Events290
  - Unavailable Location Info Requested290
  - Incapable Location Info Requested291
  - Unsupported Location Delivery Request291
- Pmipv6 Events291
  - Config Update Failed292
  - LMA ICMP Reachable292
  - LMA ICMP Unreachable292
  - LMA Server Unreachable293
  - LMA Failed over293
  - DHCP Connected293
  - DHCP Connection Lost294
- SCI Events294
  - Connect to SCI294
  - Disconnect to SCI295
  - Connect to SCI Failure295
  - SCI Has Been Disabled295
  - SCI and FTP Have Been Disabled295
- Session Events296
  - Session Timeout296
  - Delete All Sessions296
  - Binding Succeeded297
  - Binding Failed297
  - Binding Time Expired298
  - Binding Revoked298
  - Binding Released298
- STA Interface Events299
  - STA Successful Authentication299
  - STA Authentication Failed Transport down299
  - STA Authentication Failed Failure Response300
  - STA Authentication Failed Decode Failure300
  - STA Session Termination {Produce.short.name} Initiated Success301
  - STA Session Termination AAA Initiated Success301
  - STA Session Termination AAA Initiated Failed301
  - STA Re-Authorization Successful302
  - STA Re-Authorization Failed302
  - STA Response Timer Expired302
  - Retransmission Exhausted303
- System Events303
No LS Responses304
LS Authentication Failure304
Produce.short.name} Connected to LS304
Produce.short.name} Failed to Connect to LS305
Produce.short.name} Received Passive Request305
Produce.short.name} Sent Controller Information Report305
Produce.short.name} Received Management Request306
Produce.short.name} Sent AP Info by Venue Report306
Produce.short.name} Sent Query Venues Report306
Produce.short.name} Sent Associated Client Report307
Produce.short.name} Forwarded Calibration Request to AP307
Produce.short.name} Forwarded Footfall Request to AP307
Produce.short.name} Received Unrecognized Request308
Syslog Server Reachable308
Syslog Server Unreachable308
Syslog Server Switched308
Generate AP Config for Plane Load Rebalance Succeeded309
Generate AP Config for Plane Load Rebalance Failed309
FTP Transfer309
FTP Transfer Error310
CSV Export FTP Transfer310
CSV Export FTP Transfer Error310
CSV Export FTP Transfer Maximum Retry311
CSV Export Disk Threshold Exceeded311
CSV Export Disk Max Capacity Reached311
CSV Export Disk Threshold Back to Normal311
File Upload312
Email Sent Successfully312
Email Sent Failed312
SMS Sent Successfully313
SMS Sent Failed313
Process Restart313
Service Unavailable314
Keepalive Failure314
Resource Unavailable314
HIP Started315
HIP Stopped315
HIP Failed over315
Standby HIP Restarted316
HIP Cache Cleaned316
All Data Planes in the Zone Affinity Profile Are Disconnected316
CALEA UE Matched317
Diameter Initialization Error317
Diameter Initialization318
Diameter Peer Transport Failure318
Diameter CER Error318
Diameter CER Success319
Diameter Invalid Version319
Diameter Peer Add Error320
Diameter Peer Add Successful320
- Diameter Peer Remove Successful321
- Diameter Realm Entry Error321
- Diameter Failover to Alternate Peer321
- Diameter Fail Back to Peer322
- Diameter CEA Unknown Peer322
- Diameter no Common Application323
- ZD AP Migrating323
- ZD AP Migrated323
- ZD AP Rejected324
- ZD AP Migration Failed324
- Database Error324
- Recover Cassandra Error325
- Process Initiated325
- Pmipv6 Unavailable325
- Memory Allocation Failed326
- Process Stopped326
- Threshold Events326
- Tunnel Events - Access Point (AP)331
- Tunnel Events - Data Plane336
DP Sgre del Tunnel338
DP Sgre Keepalive Recovery338
DP Dhcprelay Response Recovery338
DP Sgre GW Reachable339
DP Sgre GW Active339
DP Sgre GW Failover339

Ruckus Wireless Virtual SmartZone High Scale User Manual

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Brand	Ruckus Wireless
Model	Virtual SmartZone High Scale
Category	Gateway
Language	English