HP DesignJet Z2100

Designjet Z Series — Service Manual 1-11
Software Troubleshooting
printer may impose its own minimal margins, clipping the image slightly.
Consider using a larger paper size, or border less printing.
 If the image contains its own margins, it may be possible to print it
successfully by using the Clip Contents by Margins option.
 If a very long image needs to be printed on a roll, check that the software
is capable of printing an image of that size.
 The page may have been rotated from portrait to landscape on a paper
size that is not wide enough.
 If the paper was loaded without the skew check feature, the preview
function may not function correctly because the printer must estimate the
paper length. Whenever possible, load media using the skew check
feature.
 If necessary, change the printable area in the software.
 If necessary, reduce the size of the image or document in your software
application, so it fits between the margins
Another Possible Explanation
Some applications, such as Adobe Photoshop, Adobe Illustrator, and
CorelDRAW, use an internal 16–bit coordinate system which means that they
cannot handle an image of more than 32,768 pixels. If you try to print an
image larger than this from these applications, the bottom of the image will
be clipped. In this case, the only way to print the whole image is to reduce
the resolution so that the whole image requires fewer than 32,768 pixels. An
image 32,768 pixels long would print at a length of 54.61 in or 1.39 m if
you select Best or Quality in the driver, 109.23 in or 2.78 m if you select
Fast, Normal or Speed in the driver.
To print the whole image, try these suggestions:
 When printing into a PS printer, Try using the PostScript printer driver to
print your job, if you have not already tried it
 The Windows PCL3 driver dialog includes an option called Max.
application resolution, which enables you to print successfully in this
situation. For the Z3200 it is set to Auto. For older products, or if you
want to make sure that the resolution is lowered, you might need to
change the setting manually to 300. You can find the option in the
Advanced tab, under Document Options > Printer Features.
 Save the file in another format, such as TIFF or EPS, and open it with
another application.
 Use a RIP to print the file.
Output Only Contains a Partial Print
If the output that was expected only contains a partial image, then try the
following to resolve the problem:
1 Was the Cancel key pressed before all the data was received by the Printer?
If so, send the file again and make sure that the
Cancel key is not pressed.
2 The I/O Timeout setting may be too short. Increase the I/O timeout setting
(Setup Menu/I/O Setup/IO Timeout) and then send the file again.