HP DesignJet Z2100

Designjet Z Series — Service Manual 1-12
Software Troubleshooting
3 There might be a communications problem between the Printer and
Computer. Check the USB or network cable between the computer and the
Printer to make sure it is not damaged and is connected correctly.
4 Make sure that the software settings are correct for the current page size
(e.g. long-axis prints).
5 If network software is being used, make sure it has not timed out.
Some objects are missing from the printed image
Large quantities of data may be necessary to print a high-quality large-
format print job, and in some specific workflow there may be issues that can
lead to some objects missing from the output.
Corrective Action
 In the Advanced tab, select Document options, Printer features, and set
Send job as bitmap to Enabled (HP-GL/2 driver only).
 In the Advanced tab, select Document options, Printer features, and set
16-bit App. Compatibility to Enabled.
 Select a smaller page size and scale to the desired final page size in the
driver or in the front panel.
 Save the file in another format, such as TIFF or EPS, and open it with
another application.
 Use a RIP to print the file.
 Reduce the resolution of bitmap images in your application software.
 Select a lower print quality in order to reduce the resolution of the printed
image.
The above settings are mentioned for troubleshooting purposes and may
adversely affect the final output quality or the time necessary to generate the
print job. Therefore, they should be restored to their default values if they do
not help to solve the problem.
When working under Mac OS, the above settings are not available. Instead,
try reducing the resolution of bitmap images in the application software
being used.
If the spool file size is bigger than 1GB, part of the
image will be clipped
Versions affected: Any application in Windows XP
Drivers affected: Drivers that use EMF spooling
Description:
Some drivers generate spool files in EMF format. The OS has a limitation in
the size of this EMF file. Currently the drivers that use EMF are:
 Z2100/Z3100 PCL3GUI driver
 Z2100/Z3100 HP-GL/2 driver if the preview or back to front printing
settings are used
Corrective Action
 Reduce the resolution.