HP DesignJet Z2100

System Error Codes
2-2 Designjet Z Series — Service Manual
Introduction
System error codes are hexa-decimal based numbers generally caused by
internal system errors. The following pages contain a list of system error
codes and their respective descriptions and recommended corrective
actions. Only try one recommended action at a time and check if the error
code has disappeared.
If you have an error code which is not documented in this Service Manual or
you have an error which you cannot resolve, then report the error to the HP
Response Center or the nearest HP Support Office. When reporting the
error, have the following information ready:
 Model and Serial Number of the printer.
 Which firmware revision the printer is using (See Note below). Check
firmware in Setup Menu / Information Menu / Show Printer Information.
 The complete error number (See Note below).
 The Service Configuration Print.
 The Current configuration sheet.
 Which software application the customer is using (name, version, etc.).
Code is displayed on the Front Panel.
Continuable and Non-Continuable Error Codes
Some of the Error Codes are continuable, which means you can press OK
on the front-panel and continue working with the Printer. Non-Continuable
Error Codes do not allow you to continue working with the Printer, in this
case power the Printer OFF and ON again and see if the System Error
disappears. If the Error Code reappears, then the Printer requires an on-site
visit in order to resolve the problem.
When reporting the System Error Code, make sure that you
supply the full Internal Error Code and the firmware
version. Without this information, HP Support Personnel
cannot help you. To view the Internal Error Code, hold the
UP key and press the CANCEL key at the same when the
System Error.
This is the code definition required
when escalating a problem
Even though the customer can continue working with a
Continuable Error Code, an on-site visit should still be
planned to troubleshoot the problem.