Designjet Z Series — Service Manual 1-13
Software Troubleshooting
Reduce resolution in driver by selecting a lower printmode (Best or normal
instead of Max Detail).
In the Advanced tab of the driver, select Max application resolution =
300 to reduce the driver resolution while keeping the rest of the
printmode characteristics (number of passes for example).
Disable the Print Processor module in the PCL3GUI driver, which is
responsible for generating EMF. You can do this by going to the
Advanced tab of the driver and disabling the Advanced Printing Features.
The trade-off is that you cannot use the following features in the PCL3GUI
driver: Preview, rotation, scaling, Office features, Back to front printing.
In the HP-GL/2 driver, do not use preview or back to front printing to
avoid generating EMF files.
Use a RIP or a PS model
Observation: Customer might report that when choosing preview, the job is
not printed but it is printed when he does not select the preview setting. The
cause of the problem might be related to the fact that the HP-GL/2 driver will
use EMF if you do a preview so this limitation applies in this case.
When the image needs to be rotated, parts of the
image might be clipped or disappear
Versions affected: Any application in Windows
Drivers affected: Drivers that use EMF spooling, like the PCL3Gui driver for
the Z Series
Description:
When the image is rotated, sometimes part of the image is clipped. We
have seen this in several applications like Photoshop or Acrobat. In other
cases, instead of clipping the end of the image, the symptom is that some
objects inside the image disappear, we have seen the effect in Acrobat.
Corrective Action
If possible, rotate inside the application instead of in the driver
Reduce resolution in driver by selecting a lower printmode (Best or normal
instead of Max Detail)
Remember that if the image is wider than the paper loaded, the image will
be automatically rotated. If possible rotate the image inside the application
instead of letting the driver rotate it automatically when it does not fit.
Adobe Photoshop
It is not possible to open images that have more than 300,000
Limit for Windows 2000 spool file size is smaller (200MB).
Driver version available in Fall’08 will improve the
performace when printing big files or rotating images.
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