Designjet Z Series — Service Manual 1-68
Ink Supplies Troubleshooting
Printhead health problems, clean printheads.
The alignment was done with the transparent window open, repeat the
alignment with the window closed.
If the problem persists after using valid paper, cleaning the printheads, and
keeping the window closed, there may be a Failure in the scanning system
needing reparation or the printheads, although clean, may not work and
need to be replaced.
Ink Cartridge and Printhead Status Messages
Ink Cartridge Status Messages
OK The Ink Cartridge is operating correctly and no action is required.
Missing There is no Ink Cartridge present, or it is not properly connected to the
printer
Low The Low message is an early warning sign and it is advisable that new
supplies should be obtained of that particular color. The amount of ink
remaining in the Ink Cartridge depends on it’s capacity, but there is
approximately 14% of ink available for the user.
Very Low When the Very Low message is displayed, overnight printing should not
be attempted. Changing the Ink Cartridge is strongly recommended to
prevent the printer from stopping halfway through a print. There is
approximately 8% of ink available for the user.
Empty The printer will stop and will not be able to continue printing until a new Ink
Cartridge has been installed. If this occurs halfway through printing an
image, you should check the quality of this image, as stopping mid-plot can
affect the print. It would be recommended to reprint the image once a new
Ink Cartridge has been installed.
Reseat You are recommended to remove the Ink Cartridge and then reinsert it.
Replace You are recommended to replace the Ink Cartridge with a new Ink
Cartridge.
Altered There is something unexpected about the Ink Cartridge's status.
Expired The Ink Cartridge has passed the expiration date.
Printhead status messages
OK The Printhead is operating correctly and no action is required.
Missing There is no Printhead present, or it is not properly connected to the printer.
Test printhead
separately
You are recommended to test the printheads individually to find the failing
printhead. Remove all the printheads and insert them alone one by one,
Closing the latch and the carriage cover after every insertion. The front
panel display will indicate the failing one showing the reseat or replace
message.
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