HP DesignJet Z2100

Designjet Z Series — Service Manual 1-18
Software Troubleshooting
pixels in any direction (width or length)
Versions affected: All
Drivers affected: All
Corrective Action
Not available
It is not possible to print images that have more than 30.000
pixels in any direction (Print menu gets grayed out)
Versions affected: CS and previous
Drivers affected: All
Corrective Action
 Reduce image resolution in Photoshop (Image –> Image Size)
 Use a RIP to print the file
Image will be clipped if it is longer than 32768 pixels
Versions affected: All except CS2. Illustrator or Indesign have similar
limitations.
Drivers affected: PCL3GUI drivers
Description:
If the page size to be printed is bigger than 32768 pixels in any direction
(215 pixels), the image will not be completely printed. The number of pixels
depends on the driver resolution:
 At 1200dpi you can print 27.31” (69cm). This is equivalent to Max Detail
in the Z2100/Z3100 driver
 At 600 dpi you can print 54.61” (1.39m). This is equivalent to Best in the
Z2100/Z3100 driver
 At 300 dpi you can print 109.23” (2.78m). This is equivalent to Fast or
Normal in the Z2100/Z3100 driver
Corrective Action
 Reduce resolution in driver by selecting a lower printmode (Best or normal
instead of Max Detail)
 Convert the image to PDF and print from Acrobat, or use a RIP
 Print from CS2. CS2 allows printing 231pixels, which results in lengths of
kilometers.
 Reduce the image size so that it is inside the limits that can be printed
and then scale from the driver to the desired size
It is not possible to print longer than 455inches
Versions affected: All
Drivers affected: PCL3GUI drivers
Description:
Photoshop uses an internal resolution of 75dpi, so even if you have reduced
the resolution of the image to print longer files and overcome the 30.000
pixels limitation, you will not be able to print longer than 455inches.