HP DesignJet Z2100

Designjet Z Series — Service Manual 1-16
Software Troubleshooting
When creating a custom page size, the image is printed in letter size. The
difference between this limitation and the pixels limitation is that in this case
you have a reduction of size both in length and in width. In the case of the
pixel limitation you only have the reduction in length, but the width is usually
printed correctly.
Corrective Action
 Get the latest CS3 patch
 Create custom page sizes with bigger lengths than widths and then select
the landscape option if needed.
 Select the page size settings inside the File –Print menu instead of the File
– Page Setup menu
 In Windows Vista, open the print preferences dialog again after clicking
on the Print button of the Photoshop Print dialog, and select again the
custom page size. It will be kept in this way.
 Ultimately use CS or CS2 to print the image
Adobe Acrobat
Image is printed in letter size
Versions affected: All
Drivers affected: All
Description:
When creating a custom page size, it might not be available to be selected
from the application until you close Acrobat and open it again. The result is
that Acrobat will go back to the default selection for page size, which is
Letter. If the customer does not realize that the page size changed again
after closing the driver dialog, it will look like part of the image is clipped.
Corrective Action
 Close Acrobat and open it again.
Clipped images when printing long files
Versions affected: All
Drivers affected: Drivers that use EMF spooling
 Z2100/Z3100 PCL3GUI driver
 Z2100/Z3100 HP-GL/2 driver if the following settings are selected:
preview, back to front printing
Description:
The image is not completely printed. We have seen this more often in files
that are longer than 54” (printing at 600dpi) or 108” (printing at 300dpi).
There is a limitation in the way that Acrobat handles EMF files, sometimes
depending on the complexity of the EMF file, part of the image is lost. It
could be that the end of the image is not printed, or some objects might
disappear.
Latest drivers do not allow creating page sizes with bigger
widths than lengths.