Designjet Z Series — Service Manual 1-17
Software Troubleshooting
Corrective Action
Update to latest Acrobat version. Old Acrobat releases had limitations in
the length of images that could be printed
Create custom page sizes with bigger lengths than widths and then select
the landscape option if needed.
If you need to rotate the image, rotate it inside the applicatiion (with
Acrobat Professional). Please be aware that when you rotate in Acrobat
Reader you are just rotating the view but the file is not rotated.
Reduce resolution in driver by selecting a lower printmode (Best or normal
instead of Max Detail)
In the Advanced tab of the driver, select Max application resolution =
300 to reduce the driver resolution while keeping the rest of the
printmode characteristics (number of passes for example)
Disable the Print Processor module in the PCL3GUI driver, which is
responsible for generating EMF. You can do this by going to the
Advanced tab of the driver and disabling the Advanced Printing Features.
The trade-off is that you cannot use the following features in the PCL3GUI
driver: Preview, rotation, scaling, Office features, Back to front printing.
In the HP-GL/2 driver, do not use preview or back to front printing to
avoid generating EMF files.
Use a RIP or a PS model
Microsoft Powerpoint
Part of the image is lost when printing big slides in landscape
orientation
Versions affected: All
Drivers affected: Z2100/Z3100 PCL3GUI driver
Description:
When printing a slide in landscape format which will need to be rotated in
order to fit in the currentlly loaded roll, the result is that parts of the image
might disappear (objects, background), or the image might be clipped.
Corrective Action
Upgrade the unit to HP-GL/2 and use the HP-GL/2 driver
Save in a different format and print from another application
Print on rolls that are wider than the slides that need to be printed
Adobe Photoshop CS for Mac
It is not possible to open images that have more than 300.000
Latest drivers do not allow creating page sizes with bigger
widths than lengths.
Driver version available in Fall’08 will improve the
performace when printing big files or rotating images.
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