HP DesignJet Z2100

System Error Codes
2-18 Designjet Z Series — Service Manual
 Check that the driver installed in the customer computer is the one that
will work with that printer (i.e if the customer has a Z3100 without an HP-
GL/2 upgrade kit, check that the driver installed is the PCL3GUi as other
drivers will not work).
 Check the graphic language setting of the Printer (Refer to the User's
Guide).
 Resend the file to the printer.
 Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
 The PostScript™ fonts are missing. Upgrading the Firmware will re-install
the fonts.
 The file cannot be printed because it is password protected. Resend the
file without password protection.
System Error: 63:YZ
Problem
Description:
Input/Output problem through the network interface of the Formatter.
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Check that the Network cable is correctly connected to the Formatter.
 Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
 If the System Error continues, replace the Formatter  Page 6-159.
System Error: 64:YZ
Problem
Description:
Input/Output problem through the USB Port.
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Check that the USB cable is correctly connected to the Printer.
 Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
 If the System Error continues, replace the Formatter  Page 6-159.
System Error: 65:YZ
Problem
Description:
Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error.
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Check that the unknown port cable is correctly connected to the Printer.
 Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.