HP DesignJet Z2100

Designjet Z Series — Service Manual 2-13
System Error Codes - Full Descriptions
System Error: 31:01
Problem
Description:
An error has been detected with the cutter.
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Check the Cutter Assembly for blockage or any other obvious problems.
 Replace the Cutter Assembly  Page 6-43.
System Error: 31:02
Problem
Description:
An error has been detected with the cutter.
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Check the Cutter Assembly for blockage or any other obvious problems.
 Replace the Cutter Assembly  Page 6-43.
System Error: 31:03
Problem
Description:
Paper is loaded. While testing the cutter, paper should not be loaded.
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord.
 Unload the media.
 Reconnect the power cord and power On the Printer.

System Error: 41:03
Problem
Description:
Media-Axis Motor failure (likely due to friction or obstacles in the media
path).
Corrective Action: Try the following:
 Same as 41:YZ but after testing the issue is repeatable.
System Error: 41:YZ
Problem
Description:
Media-Axis Motor failure (likely due to friction or obstacles in the media
path).
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Open the Window and check for any visible obstacles restricting the
movement of the Media Advance Roller. If there is a wrinkled mass of
media inside the paper path, lift the Pinch wheels (using Media Lever)
and clear the obstruction.