12. Securely tape the box closed or place the crate cover over the router.
13. Write the RMA number on the exterior of the box to ensure proper tracking.
Related
Documentation
T640 Preventing Electrostatic Discharge Damage on page 506•
• T640 Router Description on page 3
• Replacing a T640 PIC on page 340
• Replacing a T640 DC Power Supply Cable on a Two-Input 160-A Power Supply,
Three-Input 240-A DC Power Supply, or a Four-Input 240-A DC Power Supply on
page 373
• Replacing the T640 Connections to Routing Engine Interface Ports
• Locating T640 Component Serial Numbers Using the CLI on page 485
Packing T640 Router Components for Shipment
If the problem cannot be resolved by the JTAC technician, an RMA is issued. This number
is used to track the returned material at the factory and to return repaired or new
components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments will be
returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web
page at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) using the Case Manager link at http://www.juniper.net/support/,
or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the
United States).
When you need to return a component:
1. Determine the part number and serial number of the component.
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
Technical Assistance Center (JTAC). You can send e-mail or telephone as described
above.
3. Provide the following information in your e-mail message or during the telephone call:
•
Part number and serial number of component
•
Your name, organization name, telephone number, and fax number
Copyright © 2017, Juniper Networks, Inc.496
T640 Core Router Hardware Guide
To Next Page
Loading...
Need help?
General
