Action Yes No
Step 9
Perform a print test using the appropriate input tray, and if
necessary, replace the input option.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (duplex input) late jam service check
Action Yes No
Step 1
Open and then properly close the rear door assembly.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Open and then properly close the fuser access door.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Remove obstructions in the internal duplex media path.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the redrive assembly for damage, and if necessary, replace
the redrive assembly. Go to
“Redrive assembly removal” on
page 374.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Perform a print test and check the redrive motor assembly for
proper operation. If necessary, replace the redrive motor assembly.
Go to
“Redrive assembly removal” on page 374.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Perform a print test and check the duplex drive motor assembly for
proper operation. If necessary, replace the duplex drive motor
assembly. Go to
“Duplex drive motor assembly removal” on
page 370.
Does the problem remain?
Go to step 7. The problem is
solved.
7462
Diagnostic information
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