Action Yes No
Step 3
Replace the damaged media with new media.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Remove obstructions in the media tray pass-thru areas.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the two pick roll assemblies in the media tray being picked
from. If necessary, clean or replace the pick roll assemblies. Go to
“Pick roll assembly removal” on page 362.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Check if the display on the operator panel changes every time the
sensing area of the media tray sensor (pass through) is interrupted
or blocked.
a Enter the Diagnostic mode.
b Select Input tray tests.
c Select Sensor test.
d Select the appropriate tray number.
e Observe the line item, “pass through,” for the appropriate
media tray.
If necessary, replace the connection or the sensor (pass-thru). Go
to
“250-sheet tray controller card assembly removal” on
page 407.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Perform a print test and check the pick arm assembly for the
appropriate media tray if media is properly picked and advanced
out of the tray. If necessary, replace the appropriate pick arm
assembly. Go to
“Operator panel door assembly removal (models
X651, X652, X654,X656)” on page 345.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Perform a print test and check the main motor assembly if media
is properly transported through the pass-thru areas of the media
trays. If necessary, replace the main drive motor assembly. Go to
“Main drive motor assembly removal” on page 312.
Does the problem remain?
Go to step 9. The problem is
solved.
7462
Diagnostic information
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