Sensor (duplex double-feed) lingering jam service check
Action Yes No
Step 1
Remove all media present in media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Reinstall all media properly.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Remove obstructions in the media path.
Does the problem remain?
Go to step 4. Problem is solved.
Step 4
Remove, and then properly reinstall the external duplex assembly.
Does the problem remain?
Go to step 5. Problem is solved.
Step 5
Check the external duplex assembly, and if necessary, replace the
external duplex assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Sensor (duplex exit) lingering jam service check
Action Yes No
Step 1
Remove all media present in media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Reinstall all media properly.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Remove obstructions in the media path.
Does the problem remain?
Go to step 4. Problem is solved.
Step 4
Remove, and then properly reinstall the external duplex assembly.
Does the problem remain?
Go to step 5. Problem is solved.
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Diagnostic information
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