Action Yes No
Step 5
Check sensor (duplex exit) for proper operation, and if necessary
replace the sensor. See
“Sensor (duplex exit) service check
(external duplex only)” on page 111.
Does the problem remain?
Go to step 6. Problem is solved.
Step 6
Check the external duplex assembly, and if necessary, replace the
external duplex assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Paper jam around external duplex service check
Action Yes No
Step 1
Remove all media present in media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Properly reinstall media.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Remove obstructions in the media path.
Does the problem remain?
Go to step 4. Problem is solved.
Step 4
Remove, and then properly reinstall the external duplex assembly.
Does the problem remain?
Go to step 5. Problem is solved.
Step 5
Open and then properly close the rear door of the external duplex.
Does the problem remain?
Go to step 6. Problem is solved.
Step 6
Open and then properly close the external duplex tray.
Does the problem remain?
Go to step 7. Problem is solved.
Step 7
Open and then properly close media tray 1.
Does the problem remain?
Go to step 8. Problem is solved.
7462
Diagnostic information
113
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