Lexmark 7462 series - Page 114

Action Yes No
Step 8
Check the lower option drive (PTO) assembly for damage, and if
necessary the lower option drive assembly.
Does the problem remain?
Go to step 9. Problem is solved.
Step 9
Check all cable connections on the external duplex assembly. If
necessary, reconnect the cables or replace the external duplex
assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
External duplex sensor static jam service check (external duplex)
Action Yes No
Step 1
Remove all media present in the media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Replace the external duplex assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Sensor (duplex exit) static jam service check (external duplex)
Action Yes No
Step 1
Remove all media present in the media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Check if the display on the operator panel changes every time the
sensing area of the sensor (duplex exit) is interrupted or blocked.
a Enter the diagnostic mode.
b Select Duplex sensor tests.
c Select Sensor test.
d Observe the line item “exit.”
If necessary, replace the connection or replace the external duplex
unit assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
7462
Diagnostic information
114