Action Yes No
Step 5
Properly install the envelope feeder assembly.
Does the problem remain?
Go to step 6. Problem is solved.
Step 6
Check all connections on the envelope feeder assembly, and if
necessary, replace the connections.
Does the problem remain?
Go to step 7. Problem is solved.
Step 7
Replace the envelope feeder assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Sensor (envelope feeder pass through) lingering jam (envelope feeder) service check
Action Yes No
Step 1
Remove the envelope feeder.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Remove all media present in media path.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Remove obstructions in the media path.
Does the problem remain?
Go to step 4. Problem is solved.
Step 4
Properly install the envelope feeder assembly.
Does the problem remain?
Go to step 5. Problem is solved.
Step 5
Check all connections on the envelope feeder assembly, and if
necessary, replace the connections.
Does the problem remain?
Go to step 6. Problem is solved.
Step 6
Replace the envelope feeder assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
7462
Diagnostic information
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