Action Yes No
Step 4
Remove obstructions in the media path.
Does the problem remain?
Go to step 5. Problem is solved.
Step 5
Check the sensor (input) for damage, and if necessary, replace the
sensor (input). See
“Sensor (input) removal ” on page 334.
Does the problem remain?
Go to step 6. Problem is solved.
Step 6
Check if the display on the operator panel changes every time the
sensing area of the above sensor is interrupted or blocked.
a Enter the diagnostic mode.
b Select Base sensor test.
c Observe the line item “input.”
If necessary, then replace the sensor (input).
Does the problem remain?
Go to step 7. Problem is solved.
Step 7
Check the above sensor for proper connection, and if necessary,
replace the connection.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Envelope feeder assembly error service check
Action Yes No
Step 1
Remove the envelope feeder.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Remove all media present in media path.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Properly reinstall media.
Does the problem remain?
Go to step 4. Problem is solved.
Step 4
Remove obstructions in the media path.
Does the problem remain?
Go to step 5. Problem is solved.
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Diagnostic information
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