Sensor (stapler pass through) late jam service check
Action Yes No
Step 1
Make sure that the output option is properly installed.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Make sure that the media path between the base machine and the
output option is free from any obstructions.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the sensor (stapler pass through) for proper operation.
a Enter the Diagnostics menu, and then navigate to:
Finisher sensor test > Sensor test > pass & media
b Observe the line item, “passthru.”
Does the display on the operator panel change every time the
sensing area of the sensor is interrupted or blocked?
Go to step 6. Go to step 4.
Step 4
a Check the sensor (stapler pass through) for proper connection.
b Replace the connection, if necessary.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Replace the output option.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (stapler pass through) lingering jam service check
Action Yes No
Step 1
Make sure that the output option is properly installed.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Make sure that the media path between the base machine and the
output option is free from any obstructions.
Does the problem remain?
Go to step 3. The problem is
solved.
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Diagnostic information
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