Media missing jam service check
Action Yes No
Step 1
a Remove all documents from the ADF.
b Place an undamaged document in the ADF, and then perform
an ADF test.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check the sensor (ADF document set) for proper operation.
a Enter the Diagnostics menu.
b Select SCANNER TESTS > Sensor Tests.
c Observe the line, “sensor (ADF document set).”
Does the display on the operator panel change every time the
sensing area of the sensor is interrupted or blocked?
Go to step 5. Go to step 3.
Step 3
a Check the sensor (ADF document set) for proper connection.
b Replace the connection, if necessary.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Replace the sensor (ADF document set). Go to
“Sensor (ADF
document set) removal” on page 558.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Place an undamaged document in the ADF, and then perform an
ADF test.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Replace the ADF controller card assembly. Go to
“ADF controller
card removal” on page 541.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Perform a print test using the ADF.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
7462
Diagnostic information
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