Error code Description Action
841.xx The scanner image ASIC has failed. Go to
“Scanner image ASIC failure service
check” on page 215.
842.xx The ADF controller card has lost communication
with the system.
Go to
“ADF communication failure service
check” on page 216.
843.xx The scanner carriage home position detection has
failed.
Go to
“Scanner carriage mechanical failure
service check” on page 216.
844.xx The flatbed scanner exposure lamp has failed. Go to
“Scanner exposure lamp failure service
check” on page 216.
845.xx The scanner CCD has failed. Go to
“Scanner CCD failure service check” on
page 216.
849.00 Machine is missing a hard drive. Go to
“Hard drive is missing service check” on
page 216.
849.01 Machine has an installed hard drive that should not
be present.
Go to
“Hard drive installation service check” on
page 217.
Scanner is disabled service check
Action Yes No
Enter the Configuration mode, and then enable the scanner.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Scanner image ASIC failure service check
Action Yes No
Step 1
Check if all connections on the ADF controller card assembly are
properly connected.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Replace the scanner controller card assembly. Go to
“Scanner
controller card assembly removal (models X651, X652, X654,
and X656)” on page 520 or “Scanner controller card assembly
removal (model X658)” on page 517.
Contact the next
level of support.
The problem is
solved.
7462
Diagnostic information
215
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