Printing the menu settings page
1 From the home screen, navigate to:
Reports > Menu Settings Page
2 Print the menu settings page, and then use Scan to E-mail to send it to your next level of support.
D. Collecting information from the user
Ask the user for information about the following:
• Print job being run
• Operating system being used
• Print driver being used
• Other information on what was happening when the 9yy error occurred
900.xx–906.xx error messages
Error code Description Action
900.xx Code detected unusual event or timing. Go to
“System software (900.xx) error service
check” on page 232.
901.xx Code detected unusual event or timing. Go to
“System software (901.xx) error service
check” on page 237.
902.xx Code detected unusual event or timing. Go to
“System software (902.xx) error service
check” on page 237.
903.xx Code detected unusual event or timing. Go to
“Paperport link driver error service
check” on page 238.
904.xx Code detected unusual event or timing. Go to
“RIP interface error service check” on
page 238.
905.xx Code detected unusual event or timing. Go to
“Paperport device interface error service
check” on page 239.
906.xx Code detected unusual event or timing. Go to
“RIP interface driver error service check”
on page 239.
7462
Diagnostic information
219
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