Action Yes No
Step 4
Replace the printhead. Go to
“Printhead assembly removal” on
page 377.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Replace the system card. Go to
“System card assembly removal”
on page 321.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (narrow media) late jam service check
Action Yes No
Step 1
Check the fuser wiper cover assembly for missing parts or damage,
such as cracks. If necessary, replace the fuser wiper cover
assembly. See
“Fuser wiper cover assembly removal” on
page 375.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Replace the media in all trays or change the media size setup.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Remove and properly reinstall the media in all trays.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the fuser unit assembly for damage and life expiration. If
necessary, replace the fuser unit assembly. Go to
“Fuser unit
assembly removal” on page 373.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Remove obstructions in the fuser unit assembly.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Remove any pre‑staged or jammed media.
Does the problem remain?
Go to step 7. The problem is
solved.
7462
Diagnostic information
78
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