Service
P31003-H3560-S403-54-7620, 09/05
12-74 HiPath 3000 V6.0, HiPath 5000 V6.0, Provisional Service Manual
service.fm
Remote Service
12.5.2 HiPath 5000 Connection Options
In general, the connection to HiPath 5000 is established via special software programs, such
as pcANYWHERE. Please refer to the relevant product documentation for information on pos-
sible applications.
If the customer agrees, Remote Access Service RAS can also be used, provided this service
is active on the HiPath 5000 server. Information on establishing the Remote Access Service
(RAS) can be obtained from the HG 1500 Administration Manual.
12.5.3 Remote System Administration
12.5.3.1 Remote Administration of HiPath 3000 with HiPath 3000 Manager E
To establish a remote connection between HiPath 3000 and the service center (HiPath 3000
Manager E), the following options are available:
● Callback
● Service call via code
● Automatic error signaling
Any one of these options establishes a connection using the integrated digital modem (B chan-
nel) or the integrated analog modem (IMODN).
Callback
HiPath 3000 can manage up to six different callback indices (callback passwords and their rel-
evant callback numbers), in which case the first callback connection is also the destination of
the automatic error signaling. For each callback connection, you can select either the digital
modem (B channel) or the analog modem (IMODN).
If you have chosen your settings and selected the connection setup option “Callback activated”,
the HiPath 3000 Manager E can dial in to the system. HiPath 3000 registers the callback des-
tination and saves the callback index. After 10 s, the HiPath 3000 initiates the actual callback
with the number which is linked using the callback index. As soon as the connection is estab-
lished, you can use HiPath 3000 Manager E to manage the system.
If no connection is established, HiPath 3000 will make a total of 20 attempts in intervals of 10 s
after which the callback attempt ends and has to be started up again with HiPath 3000 Manager
E.
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