service.fm
P31003-H3560-S403-54-7620, 09/05
HiPath 3000 V6.0, HiPath 5000 V6.0, Provisional Service Manual
12-1
Service
Overview
12 Service
12.1 Overview
Introduction
This chapter contains information on the options available to service technicians and custom-
ers for
● performing service and maintenance work.
● recognizing and correcting errors.
Such work can be performed on site or using remote service.
Chapter contents
This chapter discusses the topics listed in the following table.
Topic
Service and Maintenance Tasks, page 12-3:
● Backing Up the Customer Database (CDB Backup), page 12-3
● Effects of Hardware Changes on Customer Data, page 12-8
● Relocate/Transfer Application Processor Software (APS), page 12-11
● Upgrading HiPath 3000, page 12-17
● Determining System Information and Installed Software Components (HiPath Inventory
Manager), page 12-18
● Backing Up System Components (Backup Manager), page 12-19
● HiPath User Management (not yet released), page 12-21
Guided Maintenance, page 12-23:
● Diagnosis Options, page 12-23
● HiPath 3000 Error Messages (Entries in the Eventlog for HiPath 3000), page 12-48
● HiPath 5000 Error Messages (Event Viewer Entries for HiPath 5000), page 12-57
Correcting Errors, page 12-70:
● Automatic Error Correction, page 12-70
● Manual Error Correction Without HiPath 3000 Manager E, page 12-70
● Manual Error Correction With HiPath 3000 Manager E, page 12-71
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