Symmetricom TimeProvider 5000 User Manual

374 TimeProvider 5000 User’s Guide 098-00028-000 Revision F – May, 2012
Chapter 6 Maintenance and Troubleshooting
Troubleshooting
No PTP flow between
TP5000 Grandmaster
and client
(
If LED for port is ON
and ping to client is
unsuccessful:)
VLAN / non-VLAN
configuration is incorrect
or
IP address configuration
is incorrect
Verify that IP configuration is correct with
"show ip config ioc1"
Verify that VLAN configuration is correct
with “show vlan-config ioc1”
Verify that IP status is correct with "show
ip status ioc"
If status does not look correct, restart
interface with "set ip ioc1-1 restart" or "set
ip ioc1-2 restart", as appropriate
No PTP flow between
TP5000 Grandmaster
and client
(
If LED for port is ON
and ping to client is
successful:)
Client configuration for
acceptable Grandmaster
is incorrect
Check acceptable Grandmaster setting of
client.
PTP state set to Disable
Change PTP state to Enable with “
set ptp
state” command for the port.
PTP Max Clients setting
for TP5000 exceeded
If number of clients exceeds max setting
for TP5000, extra clients are ignored.
Change max clients setting with “
set ptp
max-client” command
PTP domain setting for
GM does not match
client’s domain
Verify domain setting for GM matches the
domain setting for the client. Check GM
domain setting with “show ptp-config
common” command for the port.
PTP Unicast - Dynamic
negotiation disabled on
GM , with Unicast
-Dynamic clients
Check Unicast - Dynamic negotiation
setting of GM with “show ptp-config
common” command for the port. Use the
“
set ptp unicast dynamic negotiate
ioc1-[y] enable” command for the port.
PTP max allowable rate
settings for sync and
delay less than values of
client
Check sync-limit and delay-limit settings
of GM with “show ptp-config common”
command for the port. If max allowable
rates of GM are less than those of client,
use the “
set ptp sync-limit” and “set ptp
delay-limit” commands to increase rates
to meet or exceed rate values for clients.
Or decrease rate settings for client to a
value less than or equal to settings of GM.
Table 6-2. Troubleshooting Symptoms
Symptom Probable Cause
Troubleshooting Procedure /
Corrective Action

Symmetricom TimeProvider 5000 Specifications

General

Brand	Symmetricom
Model	TimeProvider 5000
Category	Server
Language	English