392 TimeProvider 5000 User’s Guide 098-00028-000 Revision F – May, 2012
Chapter 6 Maintenance and Troubleshooting
Upgrading the Firmware
TP5000 with Redundant IOC Modules v1.2.3 - No Loss of
Outputs
This approach should be used to avoid LOS for a TP5000 with redundant IOC
modules. It is critical that the IMC is rebooted immediately after the IOC. Since
there are two IOCs present within the shelf, the IMC will be rebooted twice.
1. Verify that SSH or telnet connection to IMC is available. Verify that a PTP probe
option is not installed. This requires using both the "show license" and "show
option" CLI commands. If there is a probe license, you must follow the procedure
TP5000 Upgrade - Loss of Outputs.
2. Verify that both IOC outputs on the active card are functioning properly by
checking the active alarms with the "
show alarm" CLI command. If any alarms
are present, resolve these issues first before proceeding.
3. Upgrade IMC to 2.0.4 using the command "
upgrade imc <filepath> [ftp: |
sftp:] <ftp-ip-address> <username>
", but DO NOT reboot
4. Upgrade both IOCs to 2.0.4 using the command "
upgrade iocx <filepath>
[ftp: | sftp:] <ftp-ip-address> <username>
" (where x is either 1 or 2),
but DO NOT reboot
5. Once all modules have been loaded with the 2.0.4 revision, issue the "show
status" command, taking note as to which IOC module is standby and which is
active.
Note: The FTP firewall is set to “Block” by default. Use the following
command to set the IMC firewall to “Allow” for telnet communications:
set firewall imc ftp allow
Note: The TimeProvider 5000 only supports active FTP; it does not
support passive (PASV) mode.
Note: For SFTP, both the SFTP and SSH firewalls must be set to
“Allow”. They are both set to “Allow” by default.
Note: If an SFTP server is used, the protocol does not need to
be included with the address.
ftp:192.168.5.64
[sftp:]192.168.5.64
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