EnerSys Alpha Cordex CXC HP - Export Diagnostic Information

Cordex®CXCHPControllerSoftwareManual|20-Maintainingthecontroller
Anewconfigurationrestorepointhasnowbeencreated,andcanbeusedtorestoreaconfigurationofthe
controllerifnecessary.
20.5.6.2. Restore to a configuration restore point
Ifaconfigurationwaschangedbymistake,itispossibletoundothosechangesbyrestoringtoa
configurationrestorepoint.Torestoretoaconfigurationrestorepoint:
1. GotoController > Files & Upgrades > Configuration & Software Backup.
2. IntheConfiguration Restore Points table,selectthedetailsarrowbesidetherestorepointyou
wishtorestoreto.
3. Onthedetailspageoftherestorepoint,selectRestore Configuration To This Point.
4.
Therewillbethreetablesshown:Items To Be Added,Items To Be Removed,and
Configuration Changes.Thesetablesexplainthechangesyouwillseeifthecontroller
configurationisisrestoredtothisrestorepoint.Afterreadingthroughandensuringthesechanges
aredesired,selectNext.
Notice: Before the configuration is restored, a new restore point will be created. This will
allow you to restore back to the current configuration if necessary.
5. Ifrestoringwillcauseanythingtoberemovedfromthecontroller,anotherstepwillappearwarning
thattheseitemswillberemoved.Toproceedwiththerestore,enterconfirm inthetextbox,then
selectNext.
Afterashortperiodoftime,thewizardwilldisplaythattheconfigurationhasbeenrestored.
20.5.7. Export diagnostic information
Important: To facilitate any support request, export a diagnostic information package before
contacting support.
Exportingadiagnosticinformationpackagehelpsthesupportteamprovideassistancewithanyissues
youmayexperience.Thisinformationpackageisanarchivethatcontainsthefollowing:
• Controllerclone
• DeviceLog
• EventLog
• BatteryLog
• DailystatisticsforallPerformanceLogs
• Datalogs
Additionally,ifanyT2SmodulesfortheAMPSHP2invertersystemareacquired,anadditionalstepwill
beavailableintheExport Diagnostic Information wizardtoincludetheirlogsandconfigurationfilesin
thispackage.
0350058-J0 Rev AL Page 205