Troubleshooting and Error Messages
R&S
®
SMW200A
1268User Manual 1175.6632.02 ─ 30
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Support file: a special file (*.tar.gz file) with important support information that
can be created automatically.
The support *.tar.gz file has a user definable name and contains the following
files and information:
– SgErrors.txt: chronological record of errors
– SystemRestaurationSMW.savrcltxt: instrument settings at the last cor-
rect shutdown of the instrument
– UndoHistSuppInfo.xml: list of the last user interactions
– DeviceFootprint_<SerialNumber>_<Date>_<Time>.xml: service-rela-
ted information on the instrument's configuration.
– crashlog.txt, coredump: Postmortem debug info
– Several files with information on the last performed adjustment and self-test.
See also the description of error messages Chapter 15.1, "Error Messages",
on page 1257.
To collect error information in a support file
1. Connect a USB device to the R&S SMW.
2. Select "System Config > Setup > Maintenance > Create R&S Support Information".
3. In the "Create R&S Support Information" dialog, navigate to the /usb directory.
Enter the support filename, for example RSSupport_DeviceInfo.
The error information and further required data is collected automatically.
The support file RSSupport_DeviceInfo.tar.gz is created and stored in the /
usb directory.
Collect the error information and attach it to an email in which you describe the
problem. Send the email to the customer support address for your region as listed
on the Internet (http://www.customersupport.rohde-schwarz.com).
Collecting Information for Technical Support
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