3-14 WorkCentre 3210/3220 Multifunction Printer Service Manual
Error Messages and Codes
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
â– ADF Motor, PL6.1.4
â– Lower ADF, PL6.1.5
â– ADF Feeder Assembly, PL 6.1.6
â– ADF Feed Pad Assembly, PL 6.1.11
â– ADF Rubber Feed Pad, PL6.1.12
â– ADF Feed Roller, PL6.2.4
â– Pinch Roll, PL6.2.5
â– Sponge Sheet, PL6.2.7
â– Map 2 - Drive Locator
â– ADF and Scanner
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the original document.
Does the original meet ADF
specifications?
Go to step 2. Use the Platen
or change the
media type.
2 Check the ADF Cover and guides.
Is the ADF Cover completely closed
and guides adjusted properly?
Go to step 3. Close the ADF.
3 Clean the ADF media path.
Is there debris in the media path?
Remove the
debris.
Go to step 4.
4 Check the condition of all ADF rollers.
Are the ADF rollers damaged or dirty?
Clean or replace
the rollers.
Go to step 6.
5 Check the ADF Feeder Assembly.
Is the ADF Feeder Assembly seated in
the Upper ADF properly?
Go to step 6. Reseat or
replace the ADF
Feeder
(
page 8-39).
6 Check the Sponge Sheet.
Is the Sponge Sheet properly
installed?
Go to step 7. Trim or replace
the Sponge
Sheet.
7 Reseat the wiring harness connectors
on the Lower ADF.
Does the error persist?
Replace the ADF
Assembly
(
page 8-31).
Complete.