3-28 WorkCentre 3210/3220 Multifunction Printer Service Manual
Error Messages and Codes
No Answer
The receiving Fax failed to answer after the specified retries. This is usually a
ring detection problem, or an unusual or low-quality ring signal.
Applicable Error Message
â– No Answer
Initial Actions
â– Check that the Fax is enabled and configured properly for the phone line.
â– Check the target Fax number.
â– Call the target Fax number from a telephone to confirm a response.
â– Check the Fax line condition and connections.
â– If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
â– Main Controller Board, PL1.0.2
â– Fax Board, PL1.0.24
â– Map 5 - Main Controller Board
â– Fax Board and Optional Tray
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Is the telephone line damaged or
disconnected?
Go to step 2. Connect or
replace the line.
2 Check for a dial tone.
Press the On-Hook Dial button.
Is there a dial tone?
Go to Step 3. Go to step 4.
3 Call the Fax from a different line to
check response.
Does the target fax respond?
Go to step 4. Complete. Use a
different Fax.
4 Run the MODEM test from Tech mode.
Are Fax tones audible?
Go to step 6. Go to step 5.
5 Reseat the Fax Board.
Does the error persist?
Replace the Fax
Board
(
page 8-106).
Complete.
6 Check the connection (CN8) between
the Fax and Main Controller Boards.
Are connections secure?
Go to step 7. Reseat the
connections.
7 Check the speaker connection on the
Fax Board.
Is the connection secure?
Replace the
Main Controller
Board
(
page 8-100).
Reseat the
connection.
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