Xerox WORKCENTRE 3210

3-28 WorkCentre 3210/3220 Multifunction Printer Service Manual
Error Messages and Codes
No Answer
The receiving Fax failed to answer after the specified retries. This is usually a
ring detection problem, or an unusual or low-quality ring signal.
Applicable Error Message
■ No Answer
Initial Actions
■ Check that the Fax is enabled and configured properly for the phone line.
■ Check the target Fax number.
■ Call the target Fax number from a telephone to confirm a response.
■ Check the Fax line condition and connections.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Main Controller Board, PL1.0.2
■ Fax Board, PL1.0.24
■ Map 5 - Main Controller Board
■ Fax Board and Optional Tray
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Is the telephone line damaged or
disconnected?
Go to step 2. Connect or
replace the line.
2 Check for a dial tone.
Press the On-Hook Dial button.
Is there a dial tone?
Go to Step 3. Go to step 4.
3 Call the Fax from a different line to
check response.
Does the target fax respond?
Go to step 4. Complete. Use a
different Fax.
4 Run the MODEM test from Tech mode.
Are Fax tones audible?
Go to step 6. Go to step 5.
5 Reseat the Fax Board.
Does the error persist?
Replace the Fax
Board
(
page 8-106).
Complete.
6 Check the connection (CN8) between
the Fax and Main Controller Boards.
Are connections secure?
Go to step 7. Reseat the
connections.
7 Check the speaker connection on the
Fax Board.
Is the connection secure?
Replace the
Main Controller
Board
(
page 8-100).
Reseat the
connection.