Xerox WORKCENTRE 3210

WorkCentre 3210/3220 Multifunction Printer Service Manual 4-17
General Troubleshooting
Multi Sheet Picks
Multiple sheets are picked from the tray at the same time.
Initial Actions
■ Inspect the tray to ensure that it is free of obstructions, is loaded with
supported paper, and the guides are adjusted correctly.
■ Try picking paper from a different tray.
■ Check the paper path for obstructions or debris.
■ Cycle printer power.
■ If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Pick Up Solenoid, PL4.0.37
■ Feed Actuator, PL4.0.72
■ Holder Pad, PL7.0.14
■ Map 2 - Drive Locator
■ Main Controller Board
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the left and right Guides of the
tray to ensure they are set correctly.
Are the Guides set correctly?
Go to step 2. Adjust the left
and right
Guides.
2 Check the Friction Pad for
contamination or damage.
Is the Friction Pad contaminated or
damaged?
Clean the
Friction Pad.
Replace the Tray
Pad Holder
(page 8-11), if
damaged.
Go to step 3.
3 Check the Pick Up Solenoid for correct
installation and damage. Reseat the
Pick Up Solenoid.
Does the error still occur?
Replace the Pick
Up Solenoid
(page 8-79).
Complete.