Xerox WORKCENTRE 3210

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-35
Error Messages and Codes
Network Configuration Errors
Send Error
Failed to access, authenticate, or connect to the SMTP/SMB/FTP server.
Applicable Error Messages
■ Send Error (AUTH)
■ Send Error (DNS)
■ Send Error (POP3)
■ Send Error (SMTP)
■ Send Error Wrong Config
■ Connection Error
Initial Actions
■ Check network and data configuration settings.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Main Controller Board, PL1.0.2 ■ Map 5 - Main Controller Board
■ Laser Unit and I/O
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the network connection to the
printer using the ping command.
Does the printer respond?
Go to step 4. Go to step 2.
2 Check the LAN connections.
Is the connection secure?
Go to step 3. Reseat the LAN
connector.
3 Print a Network Configuration report.
Are the TCP/IP settings correct?
Go to step 4. Correct printer
settings.
4 Check server configuration.
Is the server configured to accept
incoming data?
Go to step 5. Correct server
settings.