WorkCentre 3210/3220 Multifunction Printer Service Manual 3-15
Error Messages and Codes
Duplex Jam
Media is jammed in front of or inside the Duplex Unit.
Applicable Error Messages
■ Duplex Jam 0
■ Duplex Jam 1
Initial Actions
■ Check the paper path for obstructions or debris.
■ Cycle printer power.
■ If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Duplex Unit, PL9.0.0 ■ Map 5 - Main Controller Board
■ Main Controller Board
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Reseat the Duplex Unit.
Does the error still occur?
Go to step 2. Complete.
2 Remove the Duplex Unit and clean the
the rollers and timing belts.
Does the problem persist?
Replace the
Duplex Unit
(page 8-69).
Complete.
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