5-26 WorkCentre 3210/3220 Multifunction Printer Service Manual
Print-Quality Troubleshooting
Stains on the Back of the Page
The background of the back of the page is stained at 47.0 mm (Transfer
Roller) or 62.8 mm (Fuser pressure roller).
Initial Actions
■ If indicated, run the OPC Cleaning routine and Transfer Roller self-test.
■ Check for damage or debris in the Fuser.
Allow the Fuser to cool before starting the procedure.
Troubleshooting Reference Table
Applicable Parts Example Print
■ Transfer Roller, PL1.0.11
■ Fuser, PL8.0.0
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Run the Clean Drum procedure to
clean the roller surface.
Does the error persist?
Go to step 2. Complete.
2 Replace the Transfer Roller (8-10).
Does the error still occur?
Go to Step 3. Complete.
3 Disassemble the Fuser and clean the
pressure roller and thermistor.
Does the error still occur?
Replace the
Fuser (
8-13)
Complete.
Residual Image/Ghosting
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