Xerox WORKCENTRE 3210

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-29
Error Messages and Codes
Line Busy
The Fax has detected busy tone after dialing.
Applicable Error Message
■ Line Busy
■ Line Error
Initial Actions
■ Check the target Fax number. If the number is in memory, is it saved
correctly?
■ Call the target Fax number from a telephone to confirm a Fax tone
response.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Main Controller Board, PL1.0.2
■ Fax Board, 1.0.24
■ Map 5 - Main Controller Board
■ Fax Board and Optional Tray
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Is the target Fax number correct? Go to step 2. Enter the
correct number.
2 Is the target Fax line busy? Complete. Go to step 3.
3 Check for a dial tone.
Press the On-Hook Dial button.
Is there a dial tone?
Go to step 3. Go to step 4.
4 Call the Fax from a different line to
check response.
Does the target fax respond?
Go to step 4. Complete. Use a
different Fax.
5 Run the MODEM test from Tech mode.
Are Fax tones audible?
Go to step 6. Go to step 5.
6 Check the connection (CN8) between
the Fax and Main Controller Boards.
Are connections secure?
Go to step 7. Reseat the
connections.
7 Check the speaker connection on the
Fax Board.
Is the connection secure?
Replace the
Main Controller
Board
(
page 8-100).
Reseat the
speaker
connection.