3-16 WorkCentre 3210/3220 Multifunction Printer Service Manual
Error Messages and Codes
Tray and Media Errors
Paper Empty
The Paper Empty Sensor indicates the Tray is missing or empty.
Applicable Error Message
â– Tray 1 or Tray 2 Paper Empty
Initial Actions
â– Check the sensor actuator for damage or obstructions.
â– Cycle printer power.
â– If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
â– Main Controller Board, PL1.0.2
â– Paper Empty Sensor, PL4.0.75
â– Empty Actuator, PL4.0.84
â– Empty Actuator, PL10.0.11.6
â– Map 3 - Sensor Locator
â– Main Controller Board
â– Fax Board and Optional Tray
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the Empty Actuator for damage.
Is the Empty Actuator damaged?
Replace the
Empty Actuator
(page 8-91).
Go to step 2.
2 Check the connection between the
Main Controller Board CN13 and the
Paper Empty Sensor.
Is the connection secure?
Go to step 3. Secure the
connections.
3 Check for +3.3 V at CN13-1.
Is +3.3 V present at CN13-1?.
Go to step 4. Replace the
Main Controller
Board
(page 8-100).
4 Check the continuity of the connection
between the Main Controller Board
and the Paper Empty Sensor.
Is the harness damaged?
Repair the
harness.
Replace the Bin
Full Sensor
(page 8-70).