WorkCentre 3210/3220 Multifunction Printer Service Manual 5-23
Print-Quality Troubleshooting
Skew
The printed image is not parallel with both sides of the paper.
Initial Actions
â– Determine where the skew is introduced (Tray, Duplex, ADF, Fuser)
â– Check for debris in the media path or on the rollers.
Troubleshooting Reference Table
Applicable Notes Example Print
â– Transfer Roller, 1.0.11
â– Registration Roller, PL4.0.20
â– Pick Up Roller, PL4.0.26
â– Exit Rollers, PL4.0.54
â– Exit Roller, PL4.0.59
â– ADF Scan Assembly, PL11.1.1
â– ADF Feed Roller, PL6.1.6
â– Holder Pad, PL7.0.14
â– Fuser, PL8.0.0
â– Duplex Unit, PL9.0.0
â– Tray 2 Pick Up Roller, PL10.0.10
Troubleshooting Procedure Table
Step Action and Questions Yes No
1 Print several test prints in both
simplex and duplex to determine
where in the media path skew is
introduced.
Does the error persist?
Go to step 9. Go to step 2.
2 Copy the test print.
Does the error still occur when
copying?
Go to step 3. Complete.
3 Is the original document damaged? Use the platen. Go to step 4.
4 Does the paper feed through the ADF? Go to step 5. Go to step 7.
5 Check the document.
Does the document meet the ADF
specifications?
Adjust the ADF
side guides.
Go to step 6.
Use the platen
or change the
media type.
6 Does the image quality improve? Complete. Go to step 7.
7 Check the document placement.
Is the document placed on the platen
correctly?
Replace the ADF
Scan Assembly
(
8-103).
Reseat the
document.
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